T & C's

DELIVERY

We aim to dispatch all our products within 36 hours.  Please note that some products may be made to order and may take a day or two to process. All orders are posted with Royal Mail or with a Courier, depending on weight, and although we can not give you definitive dates or times, we will message you when your order has been dispatched.   We ask that you allow us 7 working days for delivery.  If you have not received your goods by then please contact us where we will offer you a full refund for goods or send out a repeat order, whichever is preferable to you.  We will commence a claim to recover costs after 14 days.   

PROMISE

We Promise to ship our best quality products to you in a safe, secure and reliable manner and to deal promptly with any defect or concern that you may have regarding your order
       
REFUNDS AND RETURNS

If you are not entirely satisfied with your purchase, please contact us within  7 days of receiving your goods.  We will require you to return the order in perfect condition and with all products unopened and we will offer you a full refund.  We do ask that you refund the goods safely to us at your expense.   If your goods do not reach you in perfect condition, please contact us by e-mail or on 07921 290595 and we will be happy to refund the full amount as well as any postage and packaging charges . 

SECURE ORDERING

We put orders from our website, through PAYPAL, one of the world's leading payment services.  After making an order on our site, you will be taken to Paypal to enter your credit card details or pay with your paypal account. 

CUSTOMER PRIVACY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for to process your order to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:
Your Name
Address
Phone Number
Email Address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

CONTACT DETAILS:

LILAC & THYME STUDIO, The Farmhouse, Fairley Farm, Kiln Pit Hill, Northumberland. DH8 9SH

www.lilacandthyme.com

Tel: 01207 560772 Mobile 07921 290595  lilacandthyme@aol.co.uk